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TELAdjust's fee is based on results - a percentage of the refunds it obtains for clients for phone company billing errors and overcharges.
TELAdjust will advise clients of future cost-saving opportunities for voice, data and cellular services, its fee also contingent upon results. |
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► REFUNDS FOR BILLING ERRORS
TELAdjust analyzes a client's voice, data and cellular bills, identifies billing errors, brings these errors to the attention of telecom vendors and negotiates with them to reimburse the clients for telecom company errors and overcharges. Its fee is based upon a percentage of the refund that TELAdjust recovers for its clients.
Equally important to clients are the savings going forward that result from eliminating errors from future bills, errors that are revealed by the TELAdjust audits. All going-forward savings accrue solely to the client and they can be substantial, in some cases as much as 30 percent less than the old erroneous bill.
Not only does TELAdjust not charge a fee for savings going forward, it does not invoice for its work if its analysis fails to result in a refund for the client.
TELAdjust stands apart from many competitors because of its primary focus on voice, data and cellular bill auditing. It sells no products and is completely impartial, having no business or financial relationship with any of the telecommunications carriers.
TELAdjust is a pay-for-performance company, charging only for a percentage of what it actually recovers for a client.
Billing Errors Common
Phone company billing errors are as much the rule as they are an exception to the rule. During the more than two decades that TELAdjust has been scrutinizing telecom bills, it has found errors in the bills of 80 percent of its clients. Refunds for these errors have ranged from $100 to more than $1 million. TELAdjust works on behalf of clients large and small, in the public as well as the private sectors.
Contract Compliance/Tariff Interpretation
Telecom carrier billing practices are highly complex. Almost every customer's bill is unique. Telecom companies offer a wide variety of services with different rates and differing levels of discounts, making it difficult for them to render clear and accurate bills.
Contracts between phone companies and their customers are often ambiguous and open to interpretation. When services and prices are not described in detail in contracts, they are subject to regulatory tariffs that are highly technical and always changing. With many years of experience in unraveling complex billing codes, contracts and tariffs, TELAdjust serves as an expert client advocate in either verifying the accuracy of a client's bills or recovering refunds for billing errors and overcharges.
Audit Process
In addition to ensuring that actual prices match terms in a client's contract, and that tariffs are correctly interpreted and properly applied, TELAdjust auditors conduct a thorough line-by-line analysis of a client's bill that includes identifying incorrect charges, obsolete charges, duplicate charges, typographical errors, and charges not associated with specific services. It also verifies taxes, surcharges, USF charges, and other miscellaneous charges and fees.
Finally, it verifies that services billed are in existence and being used by the client.
Your Staff
No matter how competent a client's telecom staff is, and no matter how diligent it is in reviewing its organization's phone bills, it is unlikely that a client's internal staff has the time, resources, expertise, or the inclination to ensure that the client is being billed accurately by its telecom vendors. As surprising as it may sound, TELAdjust has recovered millions of dollars for some of the largest, most sophisticated companies in North America.
TELAdjust extends the capabilities of a client's staff by taking on the difficult and time consuming chore of ensuring the accuracy of a client's telecom bills. The only time investment required by a client's staff involves compiling copies of contracts, a list of telecom bill account numbers, and letters of authorization. TELAdjust uses this information to access telecom vendor billing records for its deep-dive analysis of a client's bills.
► REDUCING ONGOING EXPENSES
TELAdjust's knowledge of telecom company service offerings and rate structures gives it a unique ability to advise clients in regard to future cost-saving opportunities for voice, data and cellular services. This is an additional service that TELAdjust offers clients after it completes a historical audit.
Analyze Network
TELAdjust will analyze a client's telecom bills for the purpose of optimizing telecommunications costs and determining if there are future cost-saving opportunities. Analysis is conducted on current voice and data network configurations, contract pricing for all services, traffic and calling patterns, trunking configurations, rate plans for local, toll and long distance calling, cellular rate plans, and identification of services not being used and/or needed.
Implement Recommendations
TELAdjust will make recommendations detailing cost-saving opportunities for client review. It will then implement approved recommendations.
For this service, TELAdjust charges a fee based on a percentage of future savings. It does not bill the client until the savings are realized. |
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